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Official FAQ & Customer Service
Your Go-To Guide for Bantamarium Support
This is your go-to resource for quick answers to common questions about your Bantamarium. Before you post a question, please check this guide to see if the answer is already here.
General Questions
- How do I get a replacement part? If a part of your Bantamarium is damaged or missing, please contact our support team with your order information. Use our official contact form or email us directly at
[email protected]. - What materials are the tanks made of? Our modular tanks are printed from high-quality, durable thermoplastic. It is UV-resistant, heat-resistant, weather-resistant, and has high impact strength.
- Is my Bantamarium kit safe for pets? Yes, our Bantamarium kits are designed with your pets’ safety in mind and are non-toxic.
Setup & Maintenance
- How do I set up my first Bantamarium? You can find step-by-step guides on our main website’s learn section. We highly recommend you follow the instructions provided to ensure a successful build.
- How do I clean the tank? You can use a soft cloth and a gentle, non-toxic cleaner. We recommend you clean your Bantamarium every few weeks to prevent algae buildup.
- How often should I change the water? This depends on your tank’s ecosystem. You can find specific instructions for each type of vivarium on our main website.
Troubleshooting
- My lights are not working. First, check that the light is plugged in and that the power supply is working. If the problem persists, please contact us for support by mentioning
@supportin a new thread, using our official contact form, or emailing us directly. - I’m seeing mold in my tank. This is often a sign of too much moisture. Please review the setup instructions for your vivarium and adjust the water levels.
- Why is my tank leaking? A leak is often caused by a faulty seal. If you suspect a leak, please contact our support team for assistance by mentioning
@supportin a new thread, using our official contact form, or emailing us directly.
Didn’t Find Your Answer?
If your question is not covered in this guide, please post it in the replies below! The Bantam team and other creators will be monitoring this thread to help.
- How do I get a replacement part? If a part of your Bantamarium is damaged or missing, please contact our support team with your order information. Use our official contact form or email us directly at
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